Delivery & Returns

Delivery Service	How long will it take?	Cost
UK	We aim to deliver within 2 working days (excluding public holidays). Friday and weekend orders after 12pm GMT will not be dispatched until the next working day  Outward delivery is free, but we do not offer free returns	Free
Europe / America	We aim to deliver within 4 working days (excluding public holidays). Friday and weekend orders after 12pm GMT will not be dispatched until the next working day  We do not provide returns labels  ** Wear London uses DHL only and delivers VAT and Duty paid **	£10.00
Rest of World	We aim to deliver within 7 working days, depending on the Hermes delivery process Friday and weekend orders after 12pm GMT will not be dispatched until the next working day   We do not provide returns labels  ** Wear London uses DHL only and delivers VAT and Duty paid **	£15.00

Your order will be sent out in a branded Wear London carton.

Our deliveries are made by DHL Monday to Friday 9.00 am to 6.00 pm within the UK and DHL express outside the UK.

Your order will be shipped to you as soon as possible, subject to payment card authorisation.  Please use the above listed dates as a guideline.

All deliveries will be made according to the carrier's standard procedures; therefore, we cannot guarantee a particular delivery date or time.

SECURITY ON OUR WEBSITE

Our payment system is handled by Shopify. We never see or store your credit card details at any time. All information that is stored on our site such as your billing address and delivery details are for our use only and we DO NOT pass these on to third parties. Your security and confidence in us is of utmost priority.

PRODUCT INFORMATION
WE HAVE MADE EVERY EFFORT TO DISPLAY THE COLOURS AND DESCRIPTIONS OF OUR PRODUCTS THAT APPEAR ON THE WEBSITE AS ACCURATELY AS POSSIBLE. HOWEVER, AS THE ACTUAL COLOURS YOU SEE WILL DEPEND ON YOUR MONITOR, WE CANNOT GUARANTEE THAT YOUR MONITOR’S DISPLAY OF ANY COLOURS WILL ACCURATELY REFLECT THE COLOUR OF THE PRODUCT ON DELIVERY. 

RETURN POLICY

RETURN OR EXCHANGE AN ITEM 

If you are not 100% satisfied with the item(s) you have ordered then we will be more than happy to give you a full refund or exchange it with another item of your choice, provided that you return them to us within 14 days of receipt and in a re-saleable condition, i.e. in their original packaging, unworn, unwashed and complete with their original labels.

Please be sure to include the invoice when returning goods with a little note stating the reason for return.

The company will not be liable for returns if the garment is stained or marked.   

Avoid wearing aftershave and/or deodorant that could leave a permanent scent or mark on the clothing.

We reserve the right to refuse a refund for items returned that are not in a re-saleable condition.

We take no responsibility for goods before they reach us and the refund does not cover the delivery costs. 

 

PLEASE USE THE FOLLOWING PORTAL FOR A RETURN UK 5 POUND EUROPE 20 POUND USA 30 POUND 

The address to which you should return goods is:

14 Hanbury Street, London, E16QR 

FAULTY OR WRONG ITEM

For faulty items please do not send the item back to us until you have emailed our customer care department (the email address can be found on the contact us page) stating your order number, daytime contact number, your name and address and your reason for the return. In the case of damaged goods be sure to explain the damage. Finally, let us know if you require a refund or a replacement. We will contact you to advise on how we can best deal with the return. 

DISTANCE SELLING REGULATIONS

The United Kingdom's Distance Selling Regulations state that you have the right to cancel your order for any item purchased from www.wear-london.co.uk for a full refund. In the event of a cancellation, you must inform us by email and be sure to quote your order number. This must be done within 7 working days of delivery of your item(s). E-mail is acceptable and should be sent to our customer care department (the email address can be found on the contact us page), or by post to the address above.

On acceptance of the cancellation, the goods must be returned in their original condition within 14 days to the address above. When sending goods back to us it is recommended to use a delivery service that offers insurance. We take no responsibility for goods before they reach us.